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Director, Professional Services

Atlanta, GA Professional Services Job ID: 1182546

COMPANY OVERVIEW:

The company develops premium solutions that give fashion, automotive and furniture companies the means to embark on Industry 4.0 with confidence. Their technology empowers brands, manufacturers and retailers by providing them Collection Design, Manufacturing and Management solutions (CAD, CAM, PLM, PIM, DAM), Cutting Room solutions and Competitive Intelligence solutions. Founded in 1973, they now employ 2500 people.

POSITION OVERVIEW:

The Director, Professional Services is in charge of all delivery activities for his / her sub-region. He or She is responsible for providing consulting, audit, training and project management services for customers. You will report directly to the Customer Success Vice President of the region.

RESPONSIBILITIES: 

  • Manage professional service team in respect to milestones, activities and goals
  • Collaborate with sales and marketing teams to identify new potential opportunities
  • Manage and resolve issues and contribute to business development
  • People Management activities :
  • Ensure the teams are efficient, performant and engaged
  • Provide regular individual and team performance reviews
  • Set individual and collective objectives
  • Co-ordinate appropriate trainings and work shops

PREFERRED PROFILE: 

  • 5 years or above working experience will be a minimum, with direct relevant projects / services delivery, consultancy or industrial experience, ideally in fashion, automotive or furniture industry
  • Strong leadership skills and ability to coach, develop, engage and retain teams
  • Solid 4.0 industry expertise and knowledge in digital transformation
  • Excellent communication skills, ability to address issues to C-level stakeholders
  • English fluent

LOCATION: Atlanta, GA

Job ID# 1182546

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