Director of Revenue Operations
COMPANY OVERVIEW:
The company delivers data-driven, all-in-one reputation and local SEO management solutions designed to help multi-location brands optimize online visibility, reputation, and CX strategy at scale across the globe. They are dedicated to turning casual buyers into life-long, loyal brand champions by perfecting the customer journey online and in-store.
POSITION OVERVIEW:
We are seeking a highly motivated Director of Revenue Operations. You will be responsible for leading and managing the sales operations team to drive operational excellence and maximize revenue growth. You will work closely with sales leadership, marketing, finance, and customer success teams to streamline processes, drive data-driven decisions, and optimize sales performance.
RESPONSIBILITIES:
- Manage and lead a team of sales operations professionals to provide sales support and ensure efficient and effective operations
- Own and maintain our CRM and other GTM tools management, including administration, change management, and troubleshooting of the tech stack, ensuring teams have the needed capabilities & can access accurate data
- Conduct quality assurance checks across all internet technology
- Track lead mapping and funnel progress, and assist in the unification and management of all GTM technologies
- Collaborate cross-functionally to find solutions to technology challenges, gaps, or deficiencies
- Ensure data quality across the entire revenue function by performing monthly data governance and quality control tasks
- Provide reporting on funnel performance across marketing, partnerships, sales, and customer success teams to strengthen our infrastructure and internal processes.
- Identify, design, and implement business processes and reports that increase productivity and remove bottlenecks
- Work with teams to identify areas for optimization through process improvements and tools, and execute projects to improve revenue team efficiency
- Manage our tech stack and handle onboarding and offboarding members as necessary.
- Support reporting needs across the organization, as well as team-level reporting to measure the effectiveness of the GTM strategy
- Assist in creating, updating, and delivering enablement training, documentation, processes, and practices needed to support our revenue teams
PREFERRED PROFILE:
- Proven experience in sales operations as a Salesforce subject matter expert with proficiency creating reports, optimizing processes, configuration, training new hires, and managing dashboards
- Knowledge of sales processes and methodologies
- Advanced Excel skills with a strong understanding of Salesforce, Hubspot, G Suite, other CRM and sales forecasting applications and email marketing strategies.
- Experience leading and managing a team
- Strong analytical and problem-solving skills
LOCATION: Remote
Job ID# 1438618
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