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COMPANY OVERVIEW:

This company is one of the fastest-growing Enterprise SaaS Software product companies. They specialize in applications and products that enhance lab productivity and management. They bring web enablement to any core facility that uses advanced instruments and tools to do pioneering research work. Since core facilities are increasing in number, complexity, and cost, it is important to address the issues of efficient management and cost optimization. While the core facility managers need the time to take care of other important issues, this company exists to be a partner in the efficient management of facilities.

POSITION OVERVIEW:

The company is seeking a target-oriented Junior Project Manager to join their team. The ideal candidate will be energetic, tech-savvy, organized, and detail-oriented with strong communication skills to manage projects online through Zoom/Teams/Teams meetings. Candidates who have prior experience in software project management, online software demonstration, and training have a big plus. Candidates must be able to learn and work in a fast-paced dynamic environment while keeping a positive attitude. The company strives for excellent customer support and is looking for individuals to help succeed with its mission.

RESPONSIBILITIES:

• Manage SaaS software projects through Zoom/Teams
• Gather requirements and help in documentation and coordination using Google Docs and Microsoft 365
• Should be able to track, answer, and manage tickets within Monday.com
• Previous experience in documenting and responding to RFPs is a big plus
• Online Customer Support/Training through Zoom/Teams
• Listen and understand the customer’s needs and provide knowledgeable feedback
• Build relationships with clients and provide issue resolution promptly
• Assist sales team with RFPs and online demos
• Should be able to work in the morning hours from 8 AM to 10 AM EST since a lot of coordination is required with internal team members globally located

PREFERRED PROFILE:

• Bachelor’s Degree or equivalent experience
• 2-4 years of software project management experience.
• 2-4 years of end-user software support and/or training experience required
• Ideal to have experience using any software product.
• Experience in MS Office, Zoom/Teams, Zendesk, or any other customer support ticket software
• Ability to work in a team environment managing multiple tasks at one time
• Excellent verbal and written communication skills
• Should be tech savvy and be willing to learn new software
• No programming knowledge is required
• Sincerity towards the job
• Punctuality
• Execution of on-the-spot tasks during meetings
• Initiative on taking responsibility
• Responsibility for filling Timesheets properly on time

LOCATION: Remote

Job ID# 1699970

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