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COMPANY OVERVIEW:

This company is one of the fastest-growing Enterprise SaaS Software product companies. They specialize in applications and products that enhance lab productivity and management. They bring web enablement to any core facility that uses advanced instruments and tools to do pioneering research work. Since core facilities are increasing in number, complexity, and cost, it is important to address the issues of efficient management and cost optimization. While the core facility managers need the time to take care of other important issues, this company exists to be a partner in the efficient management of facilities.

POSITION OVERVIEW:

The company seeking a target-oriented Customer Success Specialist to join their team. The ideal candidate will be energetic, tech-savvy, organized, and detail-oriented with strong communication skills to onboard and train customers online through Zoom/Teams/Teams meetings. Candidates who have prior experience in software project management, online software demonstration, and training have a big plus. Candidates must be able to learn and work in a fast-paced dynamic environment while keeping a positive attitude. They strive for excellent customer support and are looking for individuals to help succeed with their mission.

RESPONSIBILITIES:

• Gather requirements and help in documentation and coordination using Google Docs and Microsoft 365
• Should be able to track, answer, and manage tickets within Monday.com
• Listen and understand the customer’s needs and provide knowledgeable feedback
• Build relationships with clients and provide issue resolution promptly
• Should be able to work in the morning hours from 8 AM to 10 AM EST since a lot of coordination is required with internal team members globally located

PREFERRED PROFILE:

• 1-2 years of software project management experience
• 1-2 years of end-user software support and/or training experience required
• Ideal to have experience using any software product
• Experience in MS Office, Zoom/Teams, Zendesk or any other customer support ticket software
• Ability to work in a team environment managing multiple tasks at one time
• Excellent verbal and written communication skills
• Should be tech savvy and be willing to learn new software
• No programming knowledge is required
• Sincerity towards the job
• Punctuality
• Execution of on-the-spot tasks during meetings
• Initiative on taking responsibility.
• Responsibility in filling Timesheets properly on time.
• Integrity

LOCATION: Remote

Job ID# 1700260

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