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Chief Information Security Officer

New York City, NY General Management Job ID: 1844197


The company is a Travel Product and Service provider powering the only flight focused OTA in North America. Utilizing its innovative proprietary technology and company owned and operated global contact centers, they have built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of well-known consumer travel brands in the US, Canada, UK and Mexico, their services enable consumers to book online on mobile apps for iOS and Android, by phone, or live chat.

The company provides its airline partners with access to a broad customer base that books high-yielding domestic and international travel and add-on ancillaries.This is one of the fastest-growing travel companies in the world and the fifth largest consumer facing online travel agency in the U.S. They are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.


  • One of the top 5 consumer-focused online travel companies in the United States
  • The number 1 privately held online travel company in flight volume
  • Partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
  • Makes it easy for customers to book on the go with award-winning Apple and Android mobile apps. Their app now supports Apple Pay and Android Pay for a safe, seamless, and convenient purchase process
  • Sees over 150 million unique visitors annually to our desktop and mobile sites.

An expanded focus includes a wide range of solutions for travel offices, contact centers, online sites, and mobile applications. This breadth of coverage provides value to business partners and customers alike.


With a global workforce of over 2,600 employees, the company is strategically positioned with 9 offices in 6 countries and headquartered in New York City. They operate a 24/7 travel-fulfillment and contact center operation equipped with a state-of-the-art contact center and telecommunication infrastructure and staffed with approximately 2,500 highly experienced multilingual travel professionals. Their primary contact centers handle 400,000 contacts/calls per month. Their offices and group of companies are spread around the globe in New York City, Las Vegas, Toronto, Vancouver, Mexico City, London, Kiev, Gurgaon [New Delhi] and Pune in India.


We are seeking a seasoned technology executive for our Chief Information Security (CISO) role. The CISO will oversee the global Information Security (InfoSec) function and oversee the entire Digital Security and Fraud Prevention program, from its alignment to the business strategy to its implementation and daily enforcement


  • Develop and execute the enterprise Information Security strategy while balancing regulatory requirements, business strategy/needs, and budget constraints
  • Manage Cybersecurity program, to include Security Operations, Incident Response and Handling, Vulnerability Management, and Penetration Testing
  • Develop, mentor, and lead a global team of Information Security professionals
  • Monitor the travel and ecommerce industry landscape to remain tuned into evolving trends and best practices related to information security
  • Partner with all functional business leaders to ensure full support of the Information Security program
  • Provide Information Security subject matter expertise to the Enterprise Risk and Governance Risk and Compliance committees by participating in the decision-making process and budget exercises
  • Establish and maintain a roadmap of Information Security initiatives
  • Leads organizational communications, reporting, observation tracking and remediation approaches to address internal/external audit and related enhancements to improve overall IT Security compliance and operations
  • Accountable for infosec policies, architectures, standards, and related technical resources
  • Represents the organization’s security compliance interests in all matters: with partners, suppliers, industry associations, and government entities to ensure the bi-directional flow of technical information and best practices in information security
  • Establishes key performance indicators and provides oversight to InfoSec compliance activities and metrics
  • Liaise with Law Enforcement and other advisory bodies, as required


  • 15 years of experience in a combination of corporate IT, risk management and information security roles with 5 years of experience in a senior leadership role
  • 5-7 years of experience in global retail -eCommerce and Call center environment
  • Experience leading the security program in a modern data center including WAF/CDN, Firewall design, network segmentation, and high-density compute and storage farms.
  • Current CISSP or CISM certification
  • Understanding of Cloud and SAAS/PAAS/IAAS services and technical security implications
  • Experience in formal risk assessment and risk management practices
  • Practical experience with relevant legal and regulatory requirements such as PCI DSS and the European GDPR
  • Strong familiarity with information security, risk management, compliance and IT governance standards and frameworks (e.g., DSS-PCI, ISO 27000, ISO 22301, ISO/IEC 27001-2, NIST Cybersecurity Framework, NIT 800- series of standards, etc)
  • Experience managing third-party risk, business continuity risk, and IT operational risk.
  • Experience establishing and managing controls inventories and performing controls effectiveness reviews.
  • Experience with vulnerability analysis processes and best practices.
  • Ability to guide Secure Software Development principles
  • Knowledge of secure development methodologies, such as MS SDL, OWASP SDLC
  • Knowledge of network security encryption methods, IPSEC, Kerberos, Authentication concepts
  • Bachelors degree in Information Security, Computer Science, Information Management Systems, or related field required

Preferred Qualifications

  • MBA or Masters degree in Information Security or related field
  • Experience in a CISO or Deputy CISO role
  • Experience in the travel or online travel industry

LOCATION: New York City – Hybrid

Job ID# 1844197

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