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Customer Success Engineer

Customer Success Job ID: 2342398


The company is a cutting-edge DevOps platform that empowers organizations to streamline their software development and delivery processes. Their platform combines automation, collaboration, and analytics to accelerate software delivery and ensure seamless collaboration across development and operations teams.


The ideal candidate will leverage technical expertise across all stages of the Software Development Life Cycle to fully enhance Salesforce implementation, ensuring high-quality delivery of capabilities and development artifacts. Strong attention to detail and a deep understanding of industry standards in coding, security, version control (CI/CD), and testing are essential.


  • The Customer Success Engineer (CSE) is responsible for ensuring the customerʼs overall success, driving product adoption, and providing the highest levels of customer satisfaction
  • You will apply your technical proficiency across different stages of the Software Development Life Cycle to enhance the salesforce implementation guides and ensure the delivery of high-quality development artifacts
  • Design & Develop customized solutions within the Salesforce platform to support critical business functions and meet business objectives, requirements, and company goals using both the company’s platform
  • CSE leads the customer in delivering exceptional customer experience through proactive communication while orchestrating the right internal resources and effectively using customer engagement to align, track, and evolve the customer’s business goals
  • Work closely with Solutions Engineers and Account Executives to ensure successful customer onboarding and understand the use cases the customer signed up for
  • Respond to meeting overall customer support performance targets and monitor customer accountsʼ usage of products and health indicators
  • Achieve customer retention targets through your ability to build customer relationships
  • Develop and execute all phases of a subscription renewal plan
  • Able to manage complex customer situations and act as the customer POC
  • Foster innovation by sharing best practices, conducting customer demos and training, creating templates, tools, and resources necessary in advancing new ways for customers to leverage the company’s solutions to advance their technology maturity
  • Contribute to ongoing initiatives that continuously improve the company’s approach to securing customer success



  • 8+ years of experience enhancing the Salesforce platform using configuration and code involving Apex, RESTSOAP API, Visual Force, JavaScript, XML, JSON, HTML, CSS, and AJAX
  • Must be detail-oriented and have an in-depth understanding of industry standards of coding, security, version control (CICD), and testing standards
  • Excellent written and verbal communication skills
  • Strong knowledge of Salesforce Service and Sales Clouds
  • Solid software design, coding, testing, maintenance, and debugging skills in the Salesforce CRM platform
  • Extensive Software Engineering work experience in an Agile process/SDLC environment
  • Good understanding of Managed Packages, OAUTH2, Caching, and Salesforce features
  • Experience designing integration frameworks between Salesforce and external systems and portals using standard connectors or APIs
  • Experience in CI and CD tools like Autorabit, Gearset, Copado, Salto, Github, bitbucket, Jenkins, and ANT
  • Experience developing reports, dashboards, and processes to continuously monitor data quality and integrity
  • Excellent communication and teamwork skills
  • You enjoy working in a startup environment
  • All applicants must be authorized to work in the United States (no subcontractors or visa sponsorships.)
  • BS/BA degree or equivalent experience 

LOCATION: Remote (Pacific Time Zone)

Job ID# 2342398

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