
Director of Program Management
COMPANY OVERVIEW:
The world of payments is going through the most thrilling transformation imaginable. Volumes are growing, payment options are expanding, and complexity is intensifying. Retailers are at the epicenter of these changes, and it is this company’s mission to revolutionize payments for merchants and retailers worldwide. They are a hyper-growth company and the go-to payments advisor for Global 500 merchants, driving big cost savings, huge sales growth, and enhanced strategies. They work with a variety of partners to harness the power of data to maximize payments performance – all with the goal of boosting the profitability of every transaction.
POSITION OVERVIEW:
The proprietary method used combines billions of transaction data points, impactful analytics, payments expertise, and industry and regulatory insights to identify and quantify opportunities that drive measurable results. You’ll get to work with some of the largest and most prestigious brands, globally. Reporting to the VP of Delivery, the Director of Program Management will oversee the portfolio of global client engagements to ensure delivery of critical projects as effectively as possible, along with setting the standards for the Engagement Management (EM) team. As a senior expert in Project and Program Delivery, you will provide advice and guidance to clients externally, along with active management of internal Engagement team. You will be supported by a PMO team and work closely with the Director of People Performance to optimize team performance and ensure execution of a strategic growth agenda.
RESPONSIBILITIES:
- Oversight & Monitoring – Actively oversee critical client account programs and projects from initiation to completion, ensuring successful setup, ongoing monitoring, and issue resolution where required.
- Sales & Delivery Alignment – Partner with the sales team to ensure smooth project transitions and effective stakeholder engagement throughout client relationships.
- Expert PPM Support – Provide strategic project and program guidance internally to Engagement Managers (EMs) and externally to key global clients. Accountability for pragmatic planning that is aligned with best practices, can be measured, and is well-executed.
- Methodology Development & Governance – Continuously enhance project and program management approaches, building out the delivery methodology, collaborating with the PMO to standardize methodologies, governance, and reporting.
- Team Leadership – Performance management and effective deployment of a growing function of external project managers. Additional oversight of daily Engagement team operations, fostering professional development, and empowering the team to deliver objectives on time and within budget.
- Staffing & Resources – Collaborate with the Director of People Performance to ensure projects are adequately staffed and supported, contributing to suggestions for suitable hiring to meet company and its clients’ growth goals.
- Risk Management – Implement practices to flag and then mitigate risks, proactively addressing issues, to achieve consistent successful project outcomes.
- Strategic Alignment – Work as a trusted partner with the SVP of Global Consulting, aligning departmental strategies with company OKRs.
- Cross-Team Liaison – Act as a go-to point of contact between departments to streamline processes and stakeholder input in PPM activities.
- Performance Metrics – Develop and monitor key performance indicators (KPIs) for consultancy projects, providing data, insights, and recommendations of improvements to leadership.
PREFERRED PROFILE:
- Have a minimum of 10 years of professional experience in project and program management, including a minimum of 5 years in consulting or professional services project delivery.
- Have a track record of successful program delivery within large, enterprise organizations (especially merchants). Experience within a global project leadership team is desired, but not essential.
- Possess in-depth knowledge of Project and Program management methods and principles. Industry accreditation (PMP, MSP preferred)
- Exceptional leadership and interpersonal skills, and an ability to influence and inspire others
- A growth mindset with a track record of driving value in adapting situations
- Willingness to travel to client and company meetings as required. Although most travel will be domestic, there will be international travel expected on average one trip a quarter.
- Advanced competency in project planning tools (e.g. Kantata, MS Project)
- Advanced competency with Microsoft Office tools. Knowledge of analytics tools, such as PowerBI and advanced use of Excel is essential.
PARTIAL BENEFITS INCLUDE:
- Comprehensive, payments industry training by in-house and industry expert
- Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
- 100% healthcare coverage for employees and low-cost dental and vision options
- Health Savings Account, Flexible Savings Account, and Commuter Benefit options
- 401(k) retirement plan with company match up to 5% after 90 days of employment
- Annual company bonus plan based on company & individual performance
- Quarterly values award for all employees – with a financial prize
- Regular companywide socials and team building events
- 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season
LOCATION: Atlanta – Hybrid Office
Job ID# 2966672
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