Product Manager – Credit Risk & Retail Banking
COMPANY OVERVIEW:
This is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance.
The Analytics Practice provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. The company takes an industry-specific approach to transform clients’ decision making and embed analytics more deeply into their business processes. The global footprint of nearly 10,000 data scientists and analysts serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries.
This US based company has more than 58,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.
POSITION OVERVIEW:
In this role, you will be involved in end-to-end product management and roadmap planning and seamless execution on client projects by collaborating with cross-functional teams.
RESPONSIBILITIES:
- Responsible for leading efforts to manage credit risk portfolio of assigned US domiciled deposit or credit card products for a leading US Retail Bank
- SME who will lead prioritization and execution of product roadmaps based on impact on fraud, scams, revenue, operational expenses, customer experience as well as regulatory requirements and determine where product gaps may exist with respect to customer needs, competitive offerings, and trends
- Ensure products and assigned projects are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required
- Partner with Technology Team as well as other Lines of Business teams e.g. Payments, Risk, Compliance, Design, Operations etc. on key inputs and drive results
- Support the team in developing new product solutions, end-to-end processes, procedures, policies, system enhancements, etc.
- Independently address complex problems and suggest product process flows that will enhance customer experience within credit risk
- Develop executive presentations and communications
PREFERRED PROFILE:
- Bachelor’s or Master’s degree in Mathematics, Statistics, Economics, Computer Engineering or Analytics related field
- 5+ years of experience in banking operations and credit card, preferably in fraud, disputes, collections operations domain
- 5+ years of product management experience in banking domain Technology initiatives
- Knowledge of common Banking application systems and their relationships within the Bank is an asset
- Experience working in an Agile environment is an asset
- Excellent communication, presentation and story building skills
- Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day complex customer problems
- Good to have Qualifications
- JIRA, Confluence, product and process flow documentation knowledge
- Led teams and driven product changes for banking mobile application, payment networks
- Ability to adapt to emerging analytic tools and solutions into standard operating procedures
LOCATION: Richardson, TX / NYC / Wilmington, DE – Hybrid at any of these locations, Open for relocation
Job ID# 3137716
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