Fraud Specialist
COMPANY OVERVIEW:
This company accelerates their clients towards a knowledge-powered, sustainable competitive advantage, creating differentiated customer experiences and products with enhanced efficiency and speed. Their 15,000+ consultants support several industries including: Scientific Research, Education, Finance, Retail & CPG, Healthcare & Life Sciences, Supply Chain and Media & Technology.
They combine data-driven insights with enterprise know-how to create knowledge unique to an enterprise and its specific problems. This “specific knowledge” is embedded into digital technology & AIs and operationalized with human experts-in-loop, who facilitate iterative improvements in the technology while navigating the complexity that it can’t yet address.
POSITION OVERVIEW:
You will be reviewing and optimizing fraud processes, as well as training staff in fraud operations management.
RESPONSIBILITIES:
- Phase 1: Process Review and Optimization
- Conduct a comprehensive review of existing fraud operations processes
- Identify gaps, inefficiencies, and potential improvement areas
- Develop detailed recommendations for process streamlining
- Create a high-level plan for process improvement
- Develop metrics and KPI tracking mechanisms
- Phase 2: Project Rollout and Implementation
- VCA will develop an implementation roadmap based on expected benefit/impact of identified opportunities in phase 1
- Develop detailed implementation plan for each identified opportunity
- Phase 3: Education, Training, and Talent Management
- Assess current training programs and identify knowledge gaps
- Design and develop a comprehensive training curriculum
- Conduct a skills gap analysis
- Develop talent development strategies
- Design performance evaluation criteria specific to fraud analytics and operations
DELIVERABLES:
- Comprehensive review report of existing fraud operations processes
- Detailed recommendations and high-level improvement plan
- Metrics and KPI tracking mechanisms
- Comprehensive training curriculum
- Implementation plans for prioritized projects
- Skills gap analysis report
- Talent development strategy document
- Performance evaluation criteria
LOCATION: St. Petersburg, FL
Job ID# 324575
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