Account Manager
COMPANY OVERVIEW:
This is a leading global manufacturer of highly engineered sensing, control, and sealing components. They deliver mission-critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aircraft. They have over 4,000 employees worldwide across 10 manufacturing facilities dedicated to keeping people and their homes safe.
With a track record of over 75 years of innovation, quality, specialized expertise, they promote a highly collaborative approach, and a commitment to growth – working together with customers as a valuable partner, helping to meet their critical objectives. They recently re-established ourselves as an independent company and are looking for entrepreneurial minded candidates to help the company grow
POSITION OVERVIEW:
The Account Manager is responsible for building strong relationships with existing and new customers, understanding needs, and ensuring their satisfaction with products or services. They serve as the main point of contact for customers, addressing their concerns, and collaborating with internal teams to achieve customer goals and drive revenue growth. This highly visible role collaborates with internal and external engineering decision makers on existing and new product development to meet company sales objectives.
RESPONSIBILITIES:
Customer Growth & Account Development
- Identify and pursue opportunities for upselling, cross-selling, and account expansion to meet or exceed sales targets.
- Generate leads and acquire new accounts in targeted markets, aligning growth strategies with customer priorities.
- Educate customers on product features and value proposition to maximize opportunity conversion.
Customer Relationship Management
- Serve as the primary point of contact for Customers, addressing needs, resolving issues, and ensuring an exceptional customer experience.
- Collaborate cross-functionally with internal teams (sales, marketing, support, product) to meet customer expectations.
- Manage contract renewals, negotiations, and overall customer lifecycle processes with efficiency and professionalism.
- Work to align processes with customers’ supplier expectations (scorecard).
Strategic Planning & Execution
- Leverage market, financial, and industry insights to guide account strategies and contribute to broader business goals.
- Develop strategic account plans that assess customer business performance, identify risks, gaps, new business opportunities; develop action plans to grow with the customer.
- Facilitate effective communication and information-sharing between customer teams and internal stakeholders.
- Promote alignment and engagement between customers and internal teams to ensure mutual success.
Performance & Operational Excellence
- Take the initiative to exceed performance expectations and deliver measurable outcomes.
- Set and uphold high standards of execution and accountability, both individually and within the team.
- Demonstrate a customer-focused mindset and take ownership of satisfaction, problem-solving, and results delivery.
- Continuously improve through feedback, market awareness, and collaboration with strategic partners.
PREFERRED PROFILE:
- Bachelor’s degree in Engineering, Business, Marketing, or a related field; Master’s degree preferred.
- 3+ years of experience in account management, B2B sales, or customer-facing roles in technical or manufacturing environments.
- Proven ability to build and maintain strong Customer relationships, with a customer-first mindset.
- Demonstrated success in achieving sales targets and managing strategic accounts.
- Strong communication, negotiation, and business analysis skills.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.
- Proficiency in CRM platforms, sales reporting tools, MS Excel, and MS PowerPoint.
- Ability to thrive in a collaborative, cross-functional team environment.
- Willingness to travel up to 50% or more when necessary.
LOCATION: Remote
Job ID# 3246907
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