Service Director
COMPANY OVERVIEW:
This company develops premium solutions that give fashion, automotive, and furniture companies the meant to embark on Industry 4.0 with confidence. They empower brands, manufacturers, and retailers, by providing them with the market respect and piece of mind they deserve. This organization offers Collection Design, Manufacturing and Management Solutions (CAD, CAM, PLM, etc.), Cutting Room solutions, and Competitive Intelligence Solutions.
Founded in 1973, this company has over 3,000 employees and serving customers in over 100 countries.
POSITION OVERVIEW:
The Service Director is responsible for ensuring the contract retention of the Company’s install base and helping grow the recurring contract and subscription base. They will articulate the CVP of the Company Customer Success team directly to the customers and assist and coach the sales team to drive recurring revenues. The Service Director will manage a small team dedicated to reducing churn and generating contract win backs across the region.
RESPONSIBILITIES:
- Drives service contract revenues across the Americas region.
- Securing contract renewals for both equipment and software.
- Driving the sales team to secure contract win backs and upsell to higher value contracts.
- Analyze and present service delivery to the customers.
- Work alongside the sales team to promote the value of Company’s Customer Success CVP.
- Manage service contract protection team in the US and Brazil.
EDUCATION / EXPERIENCE:
- Bachelor’s degree in Business, Management or related field.
- 5+ years of experience in service management, as a service director or similar leadership role.
- Strong knowledge of service procedures and practices.
- Enthusiastic and creative leader with the ability to inspire others, exercise leadership and communicate ideas and instructions clearly.
- Excellent managerial skills with the ability to lead and motivate a team.
- Excellent communication and interpersonal skills with the ability to discuss technical issues.
- Strong analytical and problem-solving skills, and attention to detail
- Excellent communication and presentation skills.
- Proficient in MS Office and service management software
- Fluency in English
TRAVEL: up to 50% of travel to customer sites + HQ offices
LOCATION: Hybrid – in-office 3-days a week in Smyrna, GA
Job ID# 3026244
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