Client Partner – Global Competency Center Operations
COMPANY OVERVIEW:
The company a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by a top private equity firm, they drive innovation through significant investments and an entrepreneurial spirit.
They focus on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, they deliver material impact on clients’ topline and streamline their operations. They specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.
With a client base spanning 30 countries, they have a global presence to enables them to offer localized expertise with a worldwide perspective.
POSITION OVERVIEW:
We’re seeking an experienced Client Partner to lead and grow client relationships for large IT outsourcing deals, focusing on managing Global Competency Center (GCC) operations, driving demand generation, and ensuring customer success. The ideal candidate will have a strong background in managing IT portfolios, with a proven track record of delivering value and fostering long-term partnerships.
RESPONSIBILITIES:
1. Client Relationship Management:
- Build and manage GCC’s. Serve as the primary point of contact for GCC-based clients.
- Build trusted advisor relationships with C-suite and senior stakeholders.
- Ensure alignment between client objectives and delivery capabilities.
2. Revenue Growth & Portfolio Expansion:
- Build and Manage a portfolio of outsourcing deals.
- Identify and drive new business opportunities within existing accounts.
- Collaborate with internal teams to structure and present winning proposals.
3. Demand Management:
- Actively manage and fulfi ll client demand, ensuring seamless resource and service alignment.
- Forecast and plan for upcoming client needs, aligning with delivery teams.
4. Customer Success & Delivery Oversight:
- Oversee delivery excellence, ensuring client satisfaction and contract compliance.
- Track and improve client success metrics, such as NPS, project milestones, and SLAs.
- Drive issue resolution, acting as the escalation point for client concerns.
5. Strategic Collaboration & Communication:
- Partner with internal competency centers and global teams to deliver innovative IT solutions.
- Provide regular updates to leadership on account health, risks, and growth opportunities
QUALIFICATIONS:
- 10+ years in IT account management, with at least 5 years managing large outsourcing projects.
- Proven success in managing large portfolios, preferably in GCC environments. Skills:
- Strong expertise in IT outsourcing models, delivery frameworks, and global operations.
- Excellent negotiation, communication, and stakeholder management skills.
- Ability to influence cross-functional teams and manage competing priorities. Education:
- Bachelor’s degree in Business, IT, or related fi elds
- MBA is preferred.
LOCATION: Remote
Job ID# 3675225
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