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COMPANY OVERVIEW:

This is a growing nationwide mortgage lending and refinancing company with numerous branch locations and licensed professionals dedicated to serving its customers. 

They originate, underwrite and service home loans. They provide homebuyers, homeowners and real estate investors across the United States finance and refinance options. Their top solutions include conventional loans, FHA loans, VA loans, USDA loans, and jumbo loans.

RESPONSIBILITIES:

Production Leadership & Financial Performance

• Develop and execute regional retail production strategies aligned with growth, profitability, and enterprise objectives
• Drive year-over-year funded volume growth while maintaining disciplined pricing, margin integrity, and pull-through performance
• Maintain accountability for regional P&L drivers, including volume, margins, productivity, cost containment, and revenue-producing behaviors
• Establish, monitor, and hold leaders accountable for branch and individual business plans, sales goals, and key performance indicators
• Partner closely with Executive Leaders, Operations, Accounting, and Secondary to ensure production decisions support enterprise profitability and risk tolerance

Recruiting & Market Expansion

• Serve as the senior executive owner of the regional loan officer recruiting strategy, aligned with growth, risk profile, and culture
• Personally recruit, onboard, and integrate high-performing producing Loan Officers and branch leadership
• Collaborate with Business Development to expand referral relationships, brand presence, and market share across target markets
• Support growth initiatives through research, market analysis, and recommendations for expansion and lead generation opportunities
• Represent in the marketplace through industry involvement, professional associations, and community engagement

Talent Management & Retention

• Lead, coach, and develop regional sales leadership and Loan Officer teams through consistent performance management and one-on-one coaching
• Ensure successful onboarding and early productivity of new production hires, including training on systems, products, compliance standards, and sales execution
• Maintain strong retention of top-performing Loan Officers through engagement, clarity of expectations, and accountability
• Identify, develop, and succession-plan future production leaders
• Address underperformance promptly and consistently in partnership with HR and executive leadership

Leadership, Culture & Governance

• Mode values, ethical standards, and leadership expectations across all regional operations
• Foster a high-performance culture grounded in trust, transparency, accountability, and cross-functional collaboration
• Actively contribute to enterprise strategic initiatives, philanthropic efforts, and company-sponsored sales and leadership programs
• Achieve strong leadership effectiveness and engagement scores through employee feedback and continuous improvement
• Serve as a visible and respected leader representing within the industry

Operational, Compliance & Risk Alignment

• Ensure regional adherence to all applicable federal, state, investor, and agency regulations, including CFPB, FHA, VA, USDA, and GSE guidelines
• Partner with Compliance, Quality Control, and Operations teams to proactively identify and mitigate operational and regulatory risk
• Review and provide guidance on complex loan scenarios and exceptions to ensure adherence to underwriting, investor, and regulatory requirements
• Ensure consistent adoption and effective use of LOS, POS, CRM, and related technologies
• Maintain disciplined pipeline management to ensure loans close on time and in accordance with policies and procedures

Reporting & Analytics

• Own and drive regional scorecard performance, including volume, margins, recruiting, retention, operational effectiveness, and technology adoption
• Leverage data analytics and reporting tools (e.g., DOMO and internal dashboards) to inform performance management, forecasting, and strategic decision-making
• Provide regular performance updates, forecasts, trend analysis, and strategic insights to executive leadership

Compliance

• Responsible for learning, understanding and practicing required fraud prevention practice and OFAC compliance requirements
• Ensure that the company adheres to all applicable federal and state regulations
• Maintain confidentiality of all customer files & associated information
• Assist examiners and auditors by providing required documentation
• Must meet all applicable state and federal licensing requirements, including NMLS eligibility where required
• Subject to background check, credit review, and regulatory screening consistent with policy
• Must maintain compliance with all continuing education and licensing standards

Performance Management

Performance will be evaluated using a balanced scorecard that may include:

• Funded loan volume growth
• Net margin performance and improvement
• Retention of top-performing producers
• Net recruiting gains of producing LOs
• Technology adoption and operational discipline
• Leadership effectiveness and employee engagement metrics
• CEO discretionary evaluation

LOCATION: Remote in the Southeast

Job ID# 3646437

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